Apicha has been committed to providing high quality health care services for all New Yorkers who walk through our doors regardless of their insurance status or ability to pay.
We know choosing a medical provider is a big decision. Whether you are considering becoming a patient or are already a patient, here you can find information about Apicha’s Patient Centered Medical Home Model.
This means you have a dedicated Primary Care Provider (PCP) and a dedicated care team working with your PCP to keep you healthy.
Who is on your “Team”?
Depending on your needs, your “Team” may also include a:
How will my teamwork for me?
Manhattan Location:
Jackson Heights, Queens Location:
Holiday Schedule: all Apicha’s locations will be closed on these holidays:
Emergency/Weather Related Health Center Closure
Our health center may have an unscheduled closure or late opening during a serious storm or other emergencies affecting mass transit.
If that happens, we will:
To schedule an appointment, call the location you want to schedule your appointment at.
Manhattan: 212-334-6029
Queens: 718-567-5200
You may also schedule your own appointment on our website: apicha.org/appointment-options
If you cannot keep your appointment, we ask that you cancel your appointment as soon as possible to ensure that appointment slot can be used by other patients.
To cancel your appointment, you may call us or send us a message via the patient portal. You may also cancel your appointment when you receive the SMS reminder sent to you 3 days before your appointment.
What to bring to EACH appointment:
Apicha clinicians can only see patients who are physically in NYS at the time of their telehealth (video or phone) visits.
Please do not schedule a telehealth or phone visit if you are not in NYS at the time of the visit.
For more information about our Telehealth services click here (hyperlink to Telehealth page)
No one will be denied access to Apicha CHC’s services due to inability to pay. If you are uninsured or underinsured, you may qualify for our Sliding Fee Discount Program based on your household income. Please speak with our Patient Associates or your Case Manager.
Family size is defined by:
Proof of Income includes:
Our health center accepts most Medicaid, Medicare, Essential and Marketplace plans, as well as most commercial insurances. For details, please call us.
If a primary care clinician selection is required by your insurance company, please call your insurance and select your Apicha CHC provider prior to your appointment. If you need help with this process, we can help you.
Your co-payment is collected on each visit. The information can usually be found on your insurance ID card or by calling your member service department.
Apicha’s Health Insurance Enrollers provide assistance with applying for health insurance through the New York State of Health Marketplace and with submitting renewal applications.
If you need to see a specialist or need imaging studies done, your primary care provider will refer you.
You may schedule your own appointment; if you need assistance, Referral Specialists assigned to your care team will help you with this process.
Please note, many insurance plans, especially marketplace plans, require that referrals are created by us through their websites. If you choose to schedule your own appointment, please let us know immediately so that we can process the online referral. We will need at least 72 hours advance notice. Please provide us with the name of the specialist, their NPI number and their telephone number.
Apicha CHC offers laboratory services and has staff on site to collect laboratory specimens.
We offer a limited number of “in-house” tests, such as but not limited to: HIV, urinalysis, urine pregnancy, glucose, Mpox, COVID-19, Flu, Strep & RSV.
Your provider may find it necessary to order more detailed testing that requires your specimen(s) to be sent to a larger commercial laboratory.
Depending on your insurance and your income status, you may receive bills from the commercial laboratory for these services.
Please ask for prescription refills at the time of your appointment. Between visits, please monitor your refills.
You should first call your pharmacy directly when you need a refill. The pharmacy will have your most up- to-date record and will send us an electronic request for refills.
If you use Apicha Pharmacy, request refills here or by calling 844-370-6202.
If you cannot reach your pharmacy, you can send us a refill request through the Patient Portal or by calling us.
Please remember it will take 3 business days to refill a prescription, and up to an additional 7 business days if a prior authorization is required by your insurance.
To ensure that you do not run out of your medication, we recommend that you send us your request at least 10 days before you run out of medicine.
If you need urgent clinical advice when we are closed, you can reach one of our clinicians by calling our usual number. Your call will be transferred to our answering service who will ask you a few questions before they escalate the call to the clinician on call. The on-call clinician will help guide you on the next steps.
If you have been admitted to the hospital or have sought care from the emergency department (ED), it is important that you notify your PCP. Your care team will coordinate with the hospital to ensure that you receive the best care while at the hospital and have the appropriate follow-up care after you leave the hospital.
Our bilingual staff and phone interpreters are available to assist patients whose primary language is not English. American Sign Language assistance is available through videoconference.
Our online patient portal allows you to communicate with us easily and in a secure and confidential way.
The Patient Portal Allows You To:
Patient Portal Etiquette:
All active patients can view their medical records via the Patient Portal (Healow). You may also request to have your full medical record or specific portions released to you. Your request must be in writing.
To request a copy of your records to be sent to a third party, you need to fax us a completed Authorization to Release Health Information Pursuant to HIPAA. Medical Fax # 646-390-4453.
